Legal
Disclosures
US LICENSES, REGISTRATIONS, AND REGULATORY DISCLOSURES
Payward Ventures, Inc. is registered as a Money Service Business at the federal level with the Financial Crimes Enforcement Network (“FinCEN”), which is a bureau of the United States Department of Treasury. FinCEN Registration Number 31000239561651.
NMLS ID 2029266
Nationwide Multistate Licensing System (NMLS) Consumer Access
State
License
State Agency
Arkansas
Arkansas Securities Department
1 Commerce Way, Suite 402
Little Rock, AR 72202
Connecticut
Money Transmitter License
MT-2029266
Connecticut Department of Banking
260 Constitution Plaza
Hartford, CT 06103-1800
Delaware
Check Seller, Money Transmitter License
038950
Delaware Office of the State Bank Commissioner
1110 Forrest Avenue
Dover, DE 19904
Florida
Florida Office of Financial Regulation
101 E. Gaines Street
Tallahassee, FL 32399
Iowa
Money Services License
2022-0189
Iowa Division of Banking
200 E. Grand Avenue, Suite 300
Des Moines, IA 50309
Michigan
Money Transmitter License
MT0024615
Michigan Department of Insurance and Financial Services
Consumer Finance Section
530 W. Allegan Street, 7th Floor
Lansing, MI 48933
Mississippi
Mississippi Department of Banking and Consumer Finance
Post Office Box 12129
Jackson, MS 39236
Missouri
Sale of Checks and Money Transmitter
MO-24-9366
Missouri Division of Finance
PO Box 716
301 W High Street
Jefferson City, MO 65102
North Dakota
North Dakota Department of Financial Institutions
1200 Memorial Highway
Bismark, ND 58504
Ohio
Money Transmitter License
OHMT203
Ohio Division of Financial Institutions
77 South High Street, 21st Floor
Columbus, OH 43215-6120
Texas
Texas Department of Banking
2601 North Lamar Boulevard
Austin, TX 78705
State
Arkansas
If you have a complaint, please contact Payward Ventures, Inc. at 1-888-837-8818 and/or https://support.kraken.com/hc/en-us. If you still have an unresolved complaint regarding Payward Ventures, Inc.’s money transmission activity, you may file the completed complaint form by e-mailing [email protected] or by mailing at:
1 Commerce Way, Suite 402
Little Rock, Arkansas 72202
Telephone: (501) 324-9260
Facsimile: (501) 324-9268
For additional information please refer to the How To File A Complaint page for the Arkansas Securities Department.
Florida
If you have a complaint, please contact Payward Ventures, Inc. at 1-888-837-8818 and/or https://support.kraken.com/hc/en-us. If you still have an unresolved complaint regarding Payward Ventures, Inc.’s money transmission activity, you may file it by contacting the Florida Office of Financial Regulation at:
Online:
https://flofr.gov/sitePages/FileAComplaint.htm. To file your complaint, you will need to register electronically through Online Services. A valid email address is required.
Or
By mail:
Florida Office of Financial Regulation - Consumer Finance
200 E. Gaines Street, Tallahassee, FL 32399-0376
Telephone: (850) 487-9687
Mississippi
The Mississippi Department of Banking & Consumer Finance recommends that you attempt to resolve your complaint with the financial institution first by contacting Payward Ventures, Inc. at 1-888-837-8818 and/or https://support.kraken.com/hc/en-us to allow the opportunity to resolve the issue(s). If you still have an unresolved complaint regarding Payward Ventures, Inc.’s money transmission activity, you may file your complaint online at https://dbcf.ms.gov/complaint-form/
MS e-Licensing Portal for filing a complaint:
MS Banking & Consumer Finance complaint page: https://dbcf.ms.gov/complaint-form/
North Dakota
If your account has a North Dakota mailing address, we will not share personal information we collect about you with non-affiliates unless the law allows, or you provide authorization. Written authorizations from North Dakota consumers may be delivered to us at the email or mailing address below and must contain your name, address, signature and your consent. You may revoke your consent at any time by calling us at 1-888-837-8818 and/or https://support.kraken.com/hc/en-us, or by writing at the addresses below:
Payward Ventures, Inc.
100 Pine Street Suite 1250-A188,
San Francisco, CA 94111
Texas
If you have a complaint, please contact Payward Ventures, Inc. at 1-888-837-8818 and/or https://support.kraken.com/hc/en-us. If you still have an unresolved complaint regarding Payward Ventures, Inc.’s money transmission activity, please direct your complaint to:
Texas Department of Banking
2601 N. Lamar Blvd.
Austin, Texas 78705-4294
Toll Free: (877) 276-5554
E-Mail: [email protected]
Fax #: (512) 475-1288
TX e-Licensing Portal for filing a complaint:
Texas Department of Banking complaint page: https://www.dob.texas.gov/money-services-businesses/how-file-complaint