Support

Around the clock, 
global support

The first and only to offer Client Engagement.

Kraken has hundreds of full-time, dedicated Client Engagement specialists who are knowledgeable of crypto and financial services, as well as trained on our products and services. This team is strategically distributed across all major markets, possesses a wide range of language fluency, is expected to respond quickly with personalized solutions, and works every day of the year -- even on major holidays. We provide a level of support that is unmatched in our industry.

Kraken’s industry-leading support staff always has your back.

In the world of cryptocurrency trading, downtime means missed opportunities. That’s why we are committed to providing exceptional client support at all hours with hands-on assistance or with our extensive library of helpful support documentation.

24/7 Live Chat

If you’re awake, we are too. When you need help with your account, our team of experts will Supportwork directly with you via our 24/7 live chat to reach a quick and efficient resolution.

“I was blown away with Kraken’s customer support. A real person replying with a real response in under an hour.”

Over 2 million tickets resolved and counting...

Kraken’s support team has a proven track record of providing prompt, exceptional customer service. Our team is always available to lend a helping hand, no matter the issue.

Visit our Help Center to get the resources you need

Our Help Center is loaded with in-depth articles to help you troubleshoot problems or learn more on your own.

Robust Support Library

We have built out our support library based on years of direct interaction with clients. It is a wealth of knowledge made available to you, covering everything from getting started to common questions about the Kraken platform.

Advanced Trading Documentation

Get all the in-depth information you need on advanced order types and API usage with our advanced product documentation.