Disclosures

Arkansas

If you have a complaint, please contact Payward Ventures, Inc. at 1-888-837-8818 and/or https://support.kraken.com/hc/en-us. If you still have an unresolved complaint regarding Payward Ventures, Inc.’s money transmission activity, you may file the completed complaint form by e-mailing [email protected] or by mailing at:

 

1 Commerce Way, Suite 402 

Little Rock, Arkansas 72202 

Telephone: (501) 324-9260 

Facsimile: (501) 324-9268 

 

For additional information please refer to the How To File A Complaint page for the Arkansas Securities Department.

Florida

If you have a complaint, please contact Payward Ventures, Inc. at 1-888-837-8818 and/or https://support.kraken.com/hc/en-us. If you still have an unresolved complaint regarding Payward Ventures, Inc.’s money transmission activity, you may file it by contacting the Florida Office of Financial Regulation at: 

 

Online: 

https://flofr.gov/sitePages/FileAComplaint.htm. To file your complaint, you will need to register electronically through Online Services. A valid email address is required.

 

Or 

 

By mail: 

Florida Office of Financial Regulation - Consumer Finance 

200 E. Gaines Street, Tallahassee, FL 32399-0376

Telephone: (850) 487-9687

Mississippi

The Mississippi Department of Banking & Consumer Finance recommends that you attempt to resolve your complaint with the financial institution first by contacting Payward Ventures, Inc. at 1-888-837-8818 and/or https://support.kraken.com/hc/en-us to allow the opportunity to resolve the issue(s). If you still have an unresolved complaint regarding Payward Ventures, Inc.’s money transmission activity, you may file your complaint online at https://dbcf.ms.gov/complaint-form/

 

MS e-Licensing Portal for filing a complaint: 

MS Banking & Consumer Finance complaint page: https://dbcf.ms.gov/complaint-form/

North Dakota

If your account has a North Dakota mailing address, we will not share personal information we collect about you with non-affiliates unless the law allows, or you provide authorization. Written authorizations from North Dakota consumers may be delivered to us at the email or mailing address below and must contain your name, address, signature and your consent. You may revoke your consent at any time by calling us at 1-888-837-8818 and/or https://support.kraken.com/hc/en-us, or by writing at the addresses below: 

 

Payward Ventures, Inc.

100 Pine Street Suite 1250-A188, 

San Francisco, CA 94111

Texas

If you have a complaint, please contact Payward Ventures, Inc. at 1-888-837-8818 and/or https://support.kraken.com/hc/en-us. If you still have an unresolved complaint regarding Payward Ventures, Inc.’s money transmission activity, please direct your complaint to: 

 

Texas Department of Banking 

2601 N. Lamar Blvd. 

Austin, Texas 78705-4294 

Toll Free: (877) 276-5554 

E-Mail: [email protected]

Fax #: (512) 475-1288 

 

TX e-Licensing Portal for filing a complaint: 

Texas Department of Banking complaint page:  https://www.dob.texas.gov/money-services-businesses/how-file-complaint